Terms and Conditions
It’s our pleasure to serve you via our websites (Bill Oddie’s Bird Food Recipes & Haith’s) and by using them you agree to abide by the terms and conditions of use thereof. When you place an order, or browse, you automatically accept our terms and conditions.
When you place an order, you are agreeing to purchase goods and allowing us to use your personal details solely for the purpose of supplying the goods you have ordered. We will where necessary pass on your details to our trusted subcontractors, for example: The Royal Mail, FedEX and companies who ship goods on our behalf. We do not allow these companies to use your personal information other than to deliver the goods you have ordered.
All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.
Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion. In the case of errors and omissions we reserve the right to not supply goods.
We aim to despatch goods the same (working) day they are ordered. However, unlike many bird food companies, we prepare fresh batches of SUPERCLEAN(TM) bird food daily on the premises and despatch can occasionally take a little longer, if (for example) we are waiting for fresh ingredients from our high-quality suppliers.
If in the unlikely event that one or more of the products you order is/are not in stock, your order may be delivered in separate parcels and delivery may take a little longer.
We aim to do our best and keep our website up to date; however, technical problems can sometimes slow down communication between our office and the website which may on rare occasions affect its accuracy. Items can sometimes sell out faster than expected, and may no longer be available. On rare occasions like these we would offer you alternatives. Please note, though, that holding items in the site’s shopping basket or wish list does not guarantee their availability or price. Goods will only be allocated on completion of your order. Delivery dates quoted are estimated and can be affected by stock availability and in extreme cases the weather. Our reputation as a trusted supplier of quality bird food guarantees that we will do our very best to deliver the right goods on time.
We are not liable for any losses, costs, damages, charges or expenses caused by any delay.
Online you can pay for your order using any of the above cards. All card payments are authorised at the point of ordering and we require your full details to obtain authorisation. We do not hold your card details on our system and operate a safer form of token payment to protect your credit card data. We require your name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for despatch. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded should you not wish for us to provide an alternative product.
We will do our best to provide helpful and accurate information. However, where we link to third party websites we cannot be held responsible for the content on that particular website. We shall not be liable for damages of any kind resulting from the use of this site.
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted). All prices are shown in pounds sterling and are inclusive of VAT.
It’s our number one priority to keep our customers and their birds happy; therefore, if you’re not 100% satisfied with your purchase within 28 days (of receipt) we’ll refund or replace it, as necessary. This does not affect your statutory rights. Please ‘phone 0800 915 5580.
See “Delivery Information” for seasonal updates.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
In the event of a pricing error being found on the goods you have ordered, we shall be under no obligation at all to fulfil the order. In the event that goods have been advertised and purchased at an incorrect price, we will inform you as soon as possible. We will not accept your order and will cancel it as soon as possible. Of course, we will advise you of the correct price and you will be given an opportunity to order the goods at this correct price. If you have already been charged for the goods (in the context of the aforementioned) we shall credit your card within 14 days and re-charge your card if you have decided to purchase the goods at the correct price.
Were you to receive the incorrect goods, damaged or defective goods or the goods not reflect the description given online, we will make good any shortage or non-delivery, replace or repair said damaged or defective goods – or refund (refund = refund the appropriate card within 14 days) the amount you paid for the goods. See “Our guarantee”. You must inform us in writing at the address stated in the confirmation email. This provision does not affect your statutory rights.
Due to the organic nature of seeds, mixes, peanuts and other natural produce, sizes and colour may vary. We reserve the right to adjust our seed blends from time to time as seasonal supply could affect procurement. However, where we substitute a seed we will endeavour to replace it with a seed of equal value (Equal Value = cost, nutritional analysis i.e. protein, fibre, calories etc., where possible).
Country of origin
We aim to put nature first. More than 50% of our total* wild bird food raw materials are sourced from British farms. Over 60% of the raw materials used in Bill Oddie’s Bird Food Recipes are sourced in Britain. Since 1937, Haith’s – the name behind Bill’s bird foods - has purchased its raw materials in a responsible manner, focusing on the long-term benefits of nature conservation.
Total* - The combined volume (by KG) of Haith’s and Bill Oddie’s Bird Food Recipes. Combined total/volume means that some bird foods may have more British ingredients than others and that some bird foods may have none.
Our consumer goods are not for re-sale, unless you have a valid trade account with Haith's. By purchasing goods from Haith's (online or otherwise) you are agreeing to our terms and conditions and more specifically that goods you have purchased are for your personal use. In other words, you should not re-sell our goods; re-package our goods; decant our goods into different weights nor re-badge them and pass them off under a different brand name.