It’s important to us that you get the very best out of our bird food recipes and high-quality bird feeders. We go to great lengths to test and develop our range and we won’t sell a product that doesn’t work. However, we want you to be happy with your purchase and, if you think we’ve got it wrong, we’d like to know. We’re here to help.

The bird food recipes product warranty means that we'll refund or replace a product if you’re not 100% satisfied. If you wish to return a product, we ask that you contact us within 28 days of purchase.

In the unlikely event of an item being faulty, please call us on 0800 915 5580 to arrange a free collection. We will be happy to offer an exchange or full refund.

If any product does not meet your expectations, we will either refund your money or replace the item. Please contact us within 28 days of purchase (a collection charge may apply). This does not affect your statutory rights.